Bairat Labs, LLC

Delete an STS account

Parents and guardians can permanently delete an STS parent account and its associated synchronized program data.

Delete inside the app

  1. Open STS and select More, or Account settings on the studio welcome screen.
  2. Sign in to the parent account if you are not already signed in.
  3. Select Delete account and confirm the request.

Request deletion by email

Email bairatlabs@gmail.com from the address associated with the parent account. Use the subject STS account deletion request.

We may ask you to verify control of the account before completing the request.

Data that is deleted

Deletion removes the parent account and synchronized STS program state associated with it, including the child nickname, age, assessment answers, triggers, comfort replacement, program dates, completed missions, logged habit events, saved routine trials and parent observations stored in the STS cloud service.

Data that may be retained

Limited security records, support correspondence, purchase records supplied by an app store, and backup copies may be retained only as reasonably needed for fraud prevention, legal obligations, dispute resolution, or routine backup expiration. Deleting an STS account does not cancel, erase, or refund an Apple App Store or Google Play purchase.

Reset the program without deleting the account

The separate program reset control in More removes the local program and, when signed in, its synchronized program state. The parent account remains. Program reset is permanent; it is not a way to keep a cloud backup while clearing the device.